Top Cloud-Based IVR Solutions| The SMS Point

How Does The IVR System Work?

Interactive Voice Response (IVR) systems help customer care agents and helpdesk experts minimize workload and offer better services to consumers. Virtual agents interact with each customer via keypad inputs and voice; only when a real agent is required is the call passed to the call center.

IVR relies on a telephony board/telephony card and a computer to accept and attend calls. Each customer gets personalized support based on their query or input.

Discover A Wide Range Of Features

Call Recording
Record calls with our Cloud-Based IVR Services for future insights and training real agents.
Multiple Channel
Pay only for the services that meet your brand's needs. We make room for scalable and affordable solutions.
Multi-Level IVR
Connect with users in global languages, provide better services, and transform communication.

Our Cloud-Based IVR Offers More Than You Can Imagine!

IVRs Solution:Grab the power of an interactive voice response system, which allows computers to communicate with users through inputs via keyboards and voice recognition. IVR systems are designed to enhance customer satisfaction through efficient service.
Customer Ease: Customers can also consider giving a missed call to a particular number, allowing them to sign up and opt-in for special deals or respond to specific ads.
Virtual Receptionist: Each customer gets a customized response from virtual agents for quick assistance. Your company can use recorded calls from the Cloud-Based IVR system for training & further use.

Why Choose TheSMSPoint For Cloud-Based IVR?

Assistance For Configuring 1800-Number And IVR Number
Virtual Number With Integrated IVR + Call Forwarding
Get IVR Solutions Even With Limited Internet Connectivity
Support For Customizing IVR Functionalities
Create A List of Blacklisted Callers
Access Your IVR Across All Devices
Tailored & Branded Greeting Messages
Retain Calls With Music During Hold And Waiting Period
Save Missed Calls On Voicemail
Conditional Forwarding On Demand
Instant Activation
Get IVR Reports
Super-Simple Integration
Bespoke IVR Call Flows
Monitor & Record Calls

FAQs On Cloud-Based IVR

IVR stands for Interactive Voice Response, which allows for automated communication with calls. IVR applications allow brands to automate repeat and frequent question-answer sessions, besides a wide range of features, including call recording, hold music, and much more.

True to the name, Inbound IVR allows brands to receive incoming calls on a designated number. Inbound IVR applications are best used for handling queries and requests, and features include customer management through virtual agents, 24/7 self-service, and automated call recording. On the contrary, Outbound IVR stands for calls made to customers and end users, which could be related to surveys, updates, alerts, and more. IVR frameworks are best used for handling incoming calls. At TheSMSPoint, we offer both Inbound IVR and Outbound IVR setup and usage services.

We rely on HTTP and Java to integrate our IVR platform with existing systems. We can help you coordinate your program with our IVR programming in easy steps. Don't hesitate to contact our customer care team to learn more.

Who's Talking About Us

NTSPL has been supporting us on various web application projects for last few years. They have been very professional, flexible and always delivered projects on time. We used NTSPL web hosting services and for website design. They are providing very reliable cloud computing web hosting solution. We are very happy with NTSPL support services and developments.

Mr. Subrata Banerjee

VP IT (Aluminium, Power & Port Business) at Sesa Sterlite Limited

We have been working with NTSPL for quite some time now for design, development and support of website and various web applications. They have been knowledgable and trusted partner of ours. We are very happy about their pro-activeness and customer-centric approach with timely delivery of projects in a very cost-effective manner. I definitely recommend their services.

Mr. Chetan Trivedi

Chief Information Officer at Hindustan Zinc Ltd (Vedanta Resources Plc)

NTSPL - is highly organised having professional approach towards its customers with timely response and guiding and supporting to their customers in terms of the best products and services available in the market. I am particularly impressed with the quality of NTSPL’s people, processes and the ability to remain flexible in working with our team.

Bibhudatta Mahapatra

VP Corporate Communications, PR & CSR at Aditya Birla Group, Odisha Operations

NTSPL was associated with us during my Vedanta days. They are a bunch of dedicated professionals. The young passionate team has brought about a turn around in constructing portals. Constant innovation is their core strength. Their ability to mold the expertise to the needs of the stakeholders , will take the team to greater heights in the days to come.

Mr. Shashanka Pattnaik

Asst Vice President, Head(Group Corp Affairs) Orissa, Aditya Birla Management Corporation

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