End-to-End WhatsApp Business API Solutions

Why WhatsApp Business API Solutions

The Complexity of today’s Customer Journey

53%

Customers are more likely to buy from a business they can message.

Source: Facebook

90%

Consumers are more likely to purchase more at companies with excellent customer service.

Source: Survey from Total Consumer

86%

Customers say they would pay more for a better customer experience.

Source: Hubspot

Create New Horizons to boost your sales with WhatsApp Business API

Marketing

Now, you can use WhatsApp Business as an exclusive channel for promotions to drive conversations

Customized Services

Deliver precisely what your customers are looking for through WhatsApp, including support & services.

Commerce

Brand your company with WhatsApp Business and align your prospective & existing patrons to offer incredible online shopping experiences.

Establish Your Business Presence on WhatsApp

TheSMSPoint (A leading WhatsApp Business API Provider) provides businesses with a dedicated WhatsApp Business Account (WABA) that enables them to communicate with customers through WhatsApp.

End-to-End WhatsApp API Solution simplifies the process of handling unlimited WhatsApp messages, enabling businesses to provide Personalized Customer Experiences.

The Need For WhatsApp Business Solutions For Your Business

It’s a fast, simple, and convenient way to chat & quickly emerged as the go-to messaging app for over 2 billion consumers around the globe.

Creating Superior Brand Connections

Using WhatsApp Business API Solutions, your business can cement great brand relationships with customers.
Send Promotional Messages to Your Customers

Using WhatsApp Business API Solutions, Your business can send Sale Alerts, Deals, Discounts / Loyalty Programs to draw customer interest and derive better conversions.
Send order updates and payment notifications

Create routine notifications such as Order Confirmation, Delivery Updates, Payment Notifications to Customers.
Allow your customers to buy directly on WhatsApp

Keep customers engaged on a single channel and enable them to complete orders on WhatsApp to bring a seamless buying experience. Rely on a ready catalog to inform customers about new launches and boost sales through a dedicated showcase platform.
Send messages with Quick Reply & Call to Action Buttons

CTA Buttons (Call to Action) allow customers to take an action such as "Purchase", "Sign up" within a single click. Quick Reply buttons allow customers to return a message without typing & automate conversations.
New Customer Acquisition with Click to WhatsApp Ads

Acquire qualified leads and convert faster with ads that click to WhatsApp / integration with CRM.
Collect Insights with a WhatsApp Survey

Gather valuable feedback from customers with simple and effective surveys via WhatsApp. Use WhatsApp to send surveys and questionnaires, and you can gather insightful data on all aspects of your brand engagement.
Accept Appointment Bookings over WhatsApp

Offer customers a simpler way to book, reschedule and cancel appointments while avoiding call centers or busy front desks.
Interactive Conversations

Craft end-to-end conversation experiences for your customers on the conversation screen. Turn potential clients into real-time customers and please your existing customers with bespoke offers and deals.

Top Reasons To Choose TheSMSPoint WhatsApp Business API

WhatsApp Management Console

Single console to manage WhatsApp Authorized Business Account, Account Messaging Limit, Sending Broadcasts messages, Template Messages Delivery Status and Monthly Insights & Usage.

Easily Manage Contacts

Manage all your WhatsApp contacts, group them and send messages to the group. Import from Excel sheet & send to customers with custom variable data & personalized message experiences.

Pre-Approved Templates

Pre-approved Interactive Templates with multiple-language support to understand your diverse customers in their native languages with Text, Media & Interactive buttons.

Broadcast Transactional & Promotional Messages

Businesses can send Bulk Transactional & Promotional Messages using Pre-Approved templates to all customers on WhatsApp with a single click.

Easy WhatsApp API Integration with Applications

Direct integration & Automate WhatsApp messaging through TheSMSPoint WhatsApp API integration with CRM & ERP Applications.

Media Rich Messaging

Interactive Templates, Quick Replies & Multimedia Messages, Multi-Product-Messages, Catalog, Limited-Time Offer, Coupon & Discounts, Carousels with customized messages.

Verified WhatsApp Profile

Assistance for Green Tick verification as per Meta Policy.

Monthly Reports

Get monthly analytics & reports from user data to refine your business strategy and boost your revenue.

WhatsApp Templates For Messaging

Marketing Conversations
Templates that include promotions or offers, informational updates, or invitations for customers to respond / take action.
Utility Conversations
Templates that facilitate a specific order update, delivery update to a customer, including post-purchase notifications and recurring billing statements.
Authentication Conversations
Templates that enable businesses to authenticate users with one-time passcodes (Account Verification, Account Recovery, Integrity challenges).
Service Conversations
User-initiated conversations which help customers to resolve enquiries & encourage more engagement.

Benefits of using WhatsApp Business API

WhatsApp Business API is a powerful tool that can help businesses to improve their customer engagement and customer support.

Build a Brand Identity

Build a branded business identity with WhatsApp Business Solutions that serves as the familiar face that greets users when you message them, increasing their trust and loyalty to your brand.

Instant Responses

Can automate responses to your customers which can leave them engaged with welcome messages, delayed response messages, auto-replies, notifications etc.

Personalized Experiences

Dynamic Variables in Templates will come in handy to personalize messages by fetching data from pre-existing customer contacts with preferred languages.

Answer FAQs

Simple self-serve queries can easily be automated by automating replies to all the frequently asked questions. Let your customers find what they are looking for, and keep your customer service team free to handle specific queries.

Automate Customer Support

Your business can automate the customer support to work on the queries that come in through WhatsApp.

Schedule Appointments

Automate scheduling of appointments without any phone calls or email threads with your calendar.

Send Payment Reminders

Businesses can send notifications about due payments and flash sale reminders to customers.

Collect Documents

Collect the required documents for onboarding, admissions or verification etc using Flow messages.

Provide Post-Sales Support

From sending shipment and delivery updates to solving complex customer queries, WhatsApp Business API is ideal for providing automated customer support.

Transform Marketing

With an open rate of 99%, WhatsApp Business API is an effective tool for result-driven & drip marketing. Your business can be automated using Proactive marketing and take advantage of the growing attention.

Powerful and Secure Conversations

With End-to-End encryption and GDPR compliance, WhatsApp Business API is a safe platform for customer interactions.

How to Get Started

After procuring WhatsApp Business API service, setting up your WhatsApp Business Profile. TheSMSPoint will get your business approval from Meta quickly and can swiftly set up the WhatsApp Business API platform for your business.

Before diving in, you need the below things:

Phone Number: Get a phone number that does not have an existing WhatsApp account.
A Facebook Business Manager ID: It's recommended that you apply for Facebook Business Verification if you want to utilize the complete features of WhatsApp Business API.
A Business Website: You must have a business website to get access to the WhatsApp Business API.
Meet WhatsApp Commerce Policy: Get compliant to WhatsApp Commerce Policy.
A WhatsApp Business Account: WABA Account to be used for business API.

Setting up your WhatsApp Business Profile such as Business Name, Address, Website, Display Name of WABA, give permissions to manage the WhatsApp Templates. Once you have fulfilled the necessary prerequisites, create a WABA from within TheSMSPoint Console via Meta’s Embedded Signup flow. As a part of this flow, you will:

Register your business phone number to the WABA. The phone number that you wish to register should be able to receive a one-time password (OTP) sent via text message or a voice call. You can send messages to your customers using this number and the same number will be visible to them on WhatsApp.
Setup your business Website, Address, Description, Category etc.
Set your WhatsApp display name. Review display name guidelines here.
Providing necessary permissions to TheSMSPoint to function as your WhatsApp Solutions Partner.

Register the WhatsApp Templates on Meta using TheSMSPoint Platform. Templates more than just a way to send information; they're a bridge that connects your business with the customers which is both meaningful and leads to action with a strong customer communication strategy. All message templates must receive prior approval from WhatsApp. Using message templates, your business can scale on WhatsApp with the following advantages:

Faster Responses: With templates, you can answer customer questions quickly, which makes them interact with your business efficiently.
Consistent Communication: Templates help your business to build a strong brand image in the minds of your customers.
More Engagement: Templates allow your business to personalize messages & making them more interactive for your customers. This can lead to them taking action you want them to take, like visiting your website or making a purchase.

Send Bulk Promotional and Transactional messages to your customers. After receiving the replies from customers, Your Business can send Interactive Messages like List, Quick Reply, Call-to-Action Buttons.

Target right audience with WhatsApp Campaigns: Scale your reach with WhatsApp Broadcasts with segmentation, personalization, and automation with customer conversation.
Contact Segmentation: Divide your contacts into smaller groups based on their responses so that you can tailor messages that resonate with them, increase responsiveness and improve profitability.
Campaign Performance Metrics: Keeping an eye of your WhatsApp Campaign Performance & marketing metrics that shares insightful Analytics. View Delivered, Read, Replies broadcast metrics to optimize your broadcasts and speed up decision-making.
Catalog Message Template: Showcase up to 30 products from your catalog in a single & multiple products interactive message, Carousel templates. Customers can browse products, view product details, add and remove items from Cart and seamlessly complete their purchase within whatsapp.
Abandon Cart Triggers: Re-target your customers with personalized messages by showcasing product details and special offers, gently reminding them about the awesome items. Convert them into loyal customers and boost your sales!

Benefits of using WhatsApp Business API

WhatsApp Business API is a powerful tool that can help businesses to improve their customer engagement and customer support.

Build a Brand Identity: Build a branded business identity with WhatsApp Business Solutions that serves as the familiar face that greets users when you message them, increasing their trust and loyalty to your brand.
Instant Responses: Can automate responses to your customers which can leave them engaged with welcome messages, delayed response messages, auto-replies, notifications etc.
Personalized Experiences: Dynamic Variables in Templates will come in handy to personalize messages by fetching data from pre-existing customer contacts with preferred languages.
Answer FAQs: Simple self-serve queries can easily be automated by automating replies to all the frequently asked questions. Let your customers find what they are looking for, and keep your customer service team free to handle specific queries
Automate Customer Support: Your business can automate the customer support to work on the queries that come in through WhatsApp.
Schedule Appointments: Automate scheduling of appointments without any phone calls or email threads with your calendar.
Send Payment Reminders: Businesses can send notifications about due payments and flash sale reminders to customers
Collect Documents: Collect the required documents for onboarding, admissions or verification etc using Flow messages.
Provide Post-Sales Support: From sending shipment and delivery updates to solving complex customer queries, WhatsApp Business API Provider is ideal for providing automated customer support. Guide your audience through the product purchasing journey & provide personalized assistance.
Transform Marketing: With an open rate of 99%, WhatsApp Business API is an effective tool for result-driven & drip marketing. Your business can be automated using Proactive marketing and take advantage of the growing attention.
Powerful and Secure Conversations: With End-to-End encryption and GDPR compliance, WhatsApp Business API is a safe platform for customer interactions.

Top Reasons To Choose TheSMSPoint WhatsApp Business API

Just add WhatsApp to your customer contact center and get your agents into action. Tackle numerous conversations at the same with a touch of personal support – Exactly what customers are expecting! Here's how our WhatsApp Business solutions can help your brand –

Verified WhatsApp Profile

Assistance for Green Tick verification as per Meta Policy.

WhatsApp Management Console

Single console to manage WhatsApp Authorized Business Account, Account Messaging Limit, Sending Broadcasts messages, Template Messages Delivery Status and Monthly Insights & Usage.

Pre-Approved Templates

Pre-approved Interactive Templates with multiple-language support to understand your diverse customers in their native languages with Text, Media & Interactive buttons.

Broadcast Transactional & Promotional Messages

Businesses can send Bulk Transactional & Promotional Messages using Pre-Approved templates to all customers on WhatsApp with a single click.

Easy WhatsApp API Integration with Applications

Direct integration & Automate WhatsApp messaging through TheSMSPoint WhatsApp API integration with CRM & ERP Applications.

Media Rich Messaging

Interactive Templates, Quick Replies & Multimedia Messages, Multi-Product-Messages, Catalog, Limited-Time Offer,Coupon & Discounts, Carousels with customized messages.

Easily Manage Contacts

Manage all your WhatsApp contacts, group them and send messages to the group. Import from Excel sheet & send to customers with custom variable data & personalized message experiences.

Monthly Reports

Get monthly analytics & reports from user data to refine your business strategy and boost your revenue.

Discover The Power of Connectivity Through WhatsApp

Just add WhatsApp to your customer contact center and get your agents into action. Tackle numerous conversations at the same with a touch of personal support – Exactly what customers are expecting! Here's how our WhatsApp Business solutions can help your brand –

Powerful Surveys

Find what customers are saying about your company, products, and surveys. Use WhatsApp to send surveys and questionnaires, and you can gather insightful data on all aspects of your brand engagement.

FAQ And Service Automation

Instead of answering the same questions, consider using our FAQ chatbot on WhatsApp to automate responses. Let your customers find what they are looking for, and keep your customer service team free to handle specific queries.

Product Catalog

Rely on a ready catalog to inform customers about new launches and boost sales through a dedicated showcase platform. Customers can place direct orders through WhatsApp Business!

Assisted Sales

Guide your audience through the product purchasing journey. Provide personalized assistance when required and offer insights on the highlights of each offer.

Interactive Conversations

Craft end-to-end shopping experiences for your customers on the chat screen. Turn potential clients into patrons and please your existing customers with bespoke offers and deals.

The Need For WhatsApp Business Solutions For Your Business

It’s a fast, simple, and convenient way to chat & quickly emerged as the go-to messaging app for over 2 billion consumers around the globe.

Superfast Implementation
Get one dashboard to manage your agents, contact center, and everything else with our WhatsApp Business setup services via Mobile Service Cloud.
Assisted Integration Via Robust APIs
Our Business Messaging API allows your company to integrate WhatsApp into your existing system without fuss.
Uncompromised Customer Support Through The Journey
TheSMSPoint has an in-house team of tech experts who help manage your WhatsApp marketing campaigns.
Superfast Implementation
Get one dashboard to manage your agents, contact center, and everything else with our WhatsApp Business setup services via Mobile Service Cloud.
Assisted Integration Via Robust APIs
Our Business Messaging API allows your company to integrate WhatsApp into your existing system without fuss.
Uncompromised Customer Support Through The Journey
TheSMSPoint has an in-house team of tech experts who help manage your WhatsApp marketing campaigns.
Assisted Integration Via Robust APIs
Our Business Messaging API allows your company to integrate WhatsApp into your existing system without fuss.
Uncompromised Customer Support Through The Journey
TheSMSPoint has an in-house team of tech experts who help manage your WhatsApp marketing campaigns.

Unlock the Potential of WhatsApp Automation with Flexible Pricing Options.

No credit card required | You just pay a small fee per WhatsApp Conversation.

Are you already using WhatsApp user? We can help port your number to our system and leverage our packages designed to enhance customer engagement for your brand. From onboarding to campaign management, our team of experts will ensure your company maximizes ROI while boosting consumer experience.

Have A Question?

Contact the team of TheSMSPoint to get a demo! Kickstart your WhatsApp Business journey!

Call TheSMSPoint Now!

+91 - 8260003333

FAQs OnWhatsApp Business API

WhatsApp Business API is an interface that seamlessly helps businesses to receive and answer endless WhatsApp messages.

With advanced features like scheduling WhatsApp bulk messages & import from excel sheets, WhatsApp API enables you to dispatch a WhatsApp bulk message to a larger audience.

Yes, it is a paid service. The WhatsApp Business API will be charged based on the conversations.

A WhatsApp conversation is a 24hr window between a business and a customer.

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