Efficient COD Verification System

COD Verification

Cash on delivery (COD) has been a key propeller for the e-commerce industry. More customers are inclined to COD, considering the advantage of not having to pay in advance. Despite the obvious pros for both sides, COD has been denting operational profits for many e-commerce giants. Frequent cancellations after order placement and more fake orders have plagued the clarity associated with an online business, causing many companies to rethink their COD policies. COD Enablement and Verification simplify the critical concerns for websites and apps accepting orders without upfront payments, promising a more transparent environment for doing business.

Businesses can now cut down operational losses through SMSPoint’s COD verification system.

How Does It Work?

Our COD verification system is fair and allows your business to retain control of how orders are managed through a Two Factor Authentication process -

Automated Call After A COD Order

Immediately after a COD order is placed, SMSPoint’s system will trigger an automated call, requiring the customer to verify their order details.

Transferring Data To TheSMSPoint

Your server will send the customer details and relevant info to SMSPoint based on the data collected through the automated call.

TheSMSPoint Calls The Customer

SMSPoint will then initiate a second call with the customer with an automated voice, which will help verify the order as the second step of authentication. The customer is required to give input through their phone.

Order Verification

The customer’s input will allow SMSPoint to mark the order as verified in the CRM. The customer can press 1 in the previous step to confirm an order or 2 to deny it.

Advantages of Using SMSPoint’s COD Verification System

Prevent Frequent Cancellations And Fake Orders
An automated call can double-check whether a customer has placed an order. Our system has helped businesses minimize returns by up to 30%.
Keep Operational Costs In Check
Your business can mitigate COD-order-related losses by reducing frequent cancellations and fraudulent orders. This will, in turn, reduce operating costs related to attempted deliveries.
Enhance Efficiency Across The Board
Our COD verification system is fueled by fair & transparent tech solutions, which will allow your company to operate functionally and reduce COD frauds

Should Your Business Consider a COD Verification System?

Absolutely! All businesses, including websites, e-commerce giants, and apps that accept cash-on-delivery orders, should consider our advanced verification system. At SMSPoint, we have worked with e-commerce and 3PL companies in various sectors and have helped them with their COD-processing system. As a dependable cloud communications company based in India, we aim to empower the e-commerce sector through comprehensive solutions, including SMS solutions.

Contact SMSPoint today to get started with our solutions. Our customer care team will be happy to assist you with your bespoke requirements.

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