Privacy Policy

A privacy policy states how you will respect the privacy of your website users. It says what information you will gather, how you will use it and how you will keep it secure.

A privacy policy is a legal document that discloses some or all of the ways a party gathers, uses, discloses and manages a customer's data. The exact contents of a privacy policy will depend upon the applicable law and may need to address the requirements of multiple countries or jurisdictions. While there is no universal guidance for the content of specific privacy policies, a number of organizations provide example forms.

Nexus Technoware Solution Pvt. Ltd. (“we”, “our”, “us”) is committed to protecting your privacy and ensuring a secure experience when using our WhatsApp Business API services. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our services, including our WhatsApp Business API services and your rights regarding your personal data.

By using our services, your consent to the practices outlined in this Privacy Policy.

Information We Collect

We collect and process personal data as part of providing the WhatsApp Business API services. The information we may collect includes:

  • Customer Data: Personal Identification Information: Name, phone number, email, and other details provided by end-users while interacting with businesses through WhatsApp.
  • Communication Data: Messages, chat logs, media files (images, videos) and other data exchanged between businesses and customers using WhatsApp.
  • Business Profile Data: Information about businesses using the WhatsApp Business API including business name, business category, business phone number, and user interactions with the API.
  • Device and Usage Data: Device type, operating system, IP address and usage data such as interaction timestamps and usage patterns related to the WhatsApp Business API service.

How We Use Your Information

We use the data we collect for the following purposes:

  • Provision of Services: To enable communication between businesses and their customers via WhatsApp Business API.
  • Customer Support: To provide technical support, troubleshoot issues and respond to inquiries regarding the use of the API.
  • Improvement of Services: To improve the quality, functionality and security of our services.
  • Compliance with Legal Obligations: To comply with applicable legal requirements such as responding to lawful requests or preventing fraud.

Data Sharing and Disclosure

We may share personal data as follows:

  • With WhatsApp (Meta): As part of providing the WhatsApp Business API, personal data may be shared with WhatsApp (Meta) to facilitate the messaging services. Meta may also process data as per its own privacy policy.
  • Legal and Regulatory Compliance: We may disclose personal data if required to do so by law, such as responding to a subpoena or government request.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce agreements. We may retain personal data for a longer period if required by applicable law or for business purposes.

User Rights and Control

As a user or business utilizing our WhatsApp Business API services, you have the following rights under applicable data protection laws:

  • Access: You can request access to your personal data and receive a copy of it.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your personal data, subject to legal and contractual restrictions.
  • Data Portability: You can request to transfer your data to another service provider, where applicable.
  • Opt-out of Communications: You can opt-out of marketing communications at any time by contacting us or through your account settings.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time as per the WhatsApp Policy updates. When we do, we will post the revised version on this page. Please review this Privacy Policy periodically to stay informed about how we are protecting your data.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in thefollowing ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sagar@ntspl.co.in

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under th Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

Nexus Technoware Solution Pvt.Ltd.

  • Address : Plot No: 1692/4371, Nalini Nilaya, Green Park, Kalarahanga, Near Kripalu Residency, Patia, Bhubaneswar, Orissa, India
  • Phone : +91 - 8260003333
  • Email : info@ntspl.co.in